Editorial office — Surabaya
Contact Checkup Indonesia
This page is for editorial questions, corrections, and topic suggestions. If you have spotted something inaccurate, found a page unclear, or want us to cover a checkup topic we have missed, send it through the form. We read everything and reply when a response is useful.
Send an editorial messageWhat to send us
Corrections to published explanations, requests for clarification, and suggestions for topics that would help men navigating routine screening in Indonesia. If a page describes a panel incorrectly, or a piece of guidance no longer matches what happens at clinics, that is exactly the kind of message we want. Specific is better than general.
What we cannot help with
We cannot interpret your checkup results, advise on symptoms, recommend a treatment, or tell you which provider to choose. We also cannot book appointments or provide clinical services. If you need medical attention, contact a clinic, hospital, or community health center directly.
Messages asking for individual medical advice will not receive a clinical response, because this is an editorial office rather than a practice.
Response times
Editorial messages are reviewed during working hours in Surabaya, and replies typically take a few business days. Correction reports that include the page name and the specific item in question are usually resolved faster, because they can be checked against source material without a back-and-forth.
If your message is about an urgent medical matter, do not wait for a reply from us.
Office details
Our editorial office is at Jl. Diponegoro No. 18, Darmo, Wonokromo, Surabaya, Jawa Timur, 60241. The phone number is +62 31 561 9185, and email is [email protected].
The office is administrative. No checkups, consultations, or clinical services take place there, so please do not visit expecting an appointment.
Topic suggestions we act on
Suggestions that identify a genuine gap in our coverage get priority: a marker that appears on local package tables but is not explained here, an age band where the guidance is thin, or a preparation detail that varies by facility type.
See which panels we already explainBefore you write
Check whether the answer is already on the site. The age schedule page, the panels explainer, and the preparation guide cover most common questions.
See the age-based checkup scheduleWorking hours
- Monday to Friday
- — 09:00–18:00
- Saturday
- — 09:00–14:00
Replies to editorial messages are sent during these hours.
For editorial questions and corrections
Send an editorial messageA finding aid, not a clinic
Editorial questions, not medical ones
The writing on this site is meant to be checked. Men in Indonesia meet preventive screening through many doors — a company panel, a family doctor, a community health center, a private hospital package — and the names, bundles, and fasting rules do not line up neatly between them. When our explanation of a panel does not match what you were handed at the counter, that gap is worth reporting.
We keep two things separate on purpose. The first is what a routine checkup usually includes: blood pressure, a lipid profile, fasting glucose, HbA1c where it is offered, prostate-specific antigen for the age bands where it is discussed, a urine check, and the preparation each of those needs. The second is what any of it means for one person, which belongs with a clinician who can read your summary with your history in front of them.
Useful message, in one check
- Does it name the page and the exact item — a panel name, a number, a preparation step?
- Does it describe what you saw instead, and where you saw it?
- Is it about our explanation rather than your own result?
Send an editorial message
Tell us which page and which item, and what you expected to see instead. The form goes to the editorial inbox at [email protected] — it is not a clinical channel and it is not a booking request.
How we sort what arrives
Every editorial message is read. What changes the site fastest is a report that can be checked against source material without a round of questions, so the rows below describe how we actually triage the inbox during working hours in Surabaya.
Corrections
A panel described wrongly, a preparation window that no longer matches what facilities ask for, a marker named under the wrong age band. These are the messages we act on first, and they usually settle within a single reply.
Name the page and the item; that is what shortens the exchange.
Coverage gaps
A marker that shows up on local package tables but has no explanation here, or an age band where the guidance stays thin. If you have been through a checkup recently and something surprised you, write it down while it is fresh.
A gap you can point to beats a general request for more content.
Clarification
A page that reads clearly to us and muddily to you is a writing problem. Tell us where you slowed down or stopped, and we will rewrite that passage rather than add another paragraph on top of it.
Point at the sentence, not the whole article.
Outside our scope
Messages asking us to interpret a result or advise on a personal health decision fall outside what this office can answer, and they will not receive a clinical response. Bring your summary and your questions to a qualified clinician who can review your history.
Urgent medical matters should go to a clinic or hospital, not to this address.
Reach the editorial desk directly
If the form is not the right route for you, the desk answers at the phone number and email address below during working hours. Both reach the same small editorial team in Darmo, and both are for questions about what this site publishes. Neither is a booking line, and neither can reach a clinician on your behalf.
Call during working hours
+62 31 561 9185Write to the inbox
[email protected]Editorial messages are reviewed during working hours in Surabaya and replies typically take a few business days. If your message is about an urgent medical matter, do not wait for a reply from us.
Questions readers send before writing
Four answers that come up most often at this address, so you can decide whether your message belongs here or somewhere more useful.
Can I ask about my own checkup results here?
No. This is an editorial office, not a clinical service. We cannot interpret individual results or advise on personal health decisions. Bring your summary and your questions to a qualified clinician who can review your history.
How long does a reply take?
Editorial messages are reviewed during working hours in Surabaya and replies usually take a few business days. Correction reports that name the page and the specific item are handled faster. Urgent medical matters should go to a clinic or hospital, not to this address.
Can I visit the office for a checkup?
No. Jl. Diponegoro No. 18 in Darmo, Wonokromo is an administrative office. No clinical services, checkups, or consultations take place there. For screening, contact a community health center, hospital, or clinic directly.
What kind of feedback is most useful?
Specific corrections and genuine coverage gaps. If a marker on your local package table is not explained on this site, or a preparation detail differs at your facility, that is information we can act on. General feedback is welcome too, but specifics get resolved faster.
Not sure your question belongs here?
Two of our pages answer most questions before they reach the inbox. The panels explainer walks through what each routine screening test looks at, and the age schedule shows when those panels tend to come up. If your question is already covered there, that is a faster route than waiting on a reply.